Terms and Conditions

1. Introduction 

1.1. These Conditions set out the rights and obligations of the Remover (“we“, “us” or “our“) and the Customer (“you” or “your“). These Terms and Conditions can only be changed with the prior written agreement of both the Remover and the Customer. We cannot provide insurance cover in relation to your goods and you should therefore consider whether you need separate insurance cover. Your attention is drawn to Clause 9, which sets out our liability in respect of your goods. 

2. Quotation 

2.1. Our quotation is inclusive of VAT but unless otherwise stated does not include customs, duties, inspections or any other fees or taxes payable to any statutory body. Any such duties or fees will be payable by you in addition to the price stated in the quotation. 

2.2. We reserve the right to amend the price stated in the quotation to take account of changes of circumstances which were not taken into account when preparing our quotation and are confirmed by us in writing.

Such factors may include the following:

2.2.1. where the work is not carried out or completed within 45 days of the date we sent the quotation;

2.2.2. Increased costs resulting from currency fluctuations or changes in taxation or freight charges;

2.2.3. we have to collect or deliver goods at your request above the ground floor and first upper floor;

2.2.4. we supply any additional services; 

2.2.5. the work is carried out outside of normal business hours (between 8.00am and 6.00pm) at your request; we are required to provide additional services not included within the quotation, including the moving or storing extra goods; 

2.2.6. we are unable to obtain access to the delivery or collection point or such accesses is inadequate or inappropriate for our vehicles.

2.2.7. we have to pay parking or other charges; or 

2.2.8. there are delays or events outside our reasonable control which increase the cost or resources required to complete the work.

2.2.9. If you have received boxes and packing material from us and you cancel your move, we will deduct the cost of materials and delivery service from your deposit. The minimum charge will be £50.00. 

3. Additional work 

3.1. Unless otherwise agreed in writing, the following is not included within the quotation: 

3.1.1. dismantling or assembly of furniture of any kind; 

3.1.2. dismantling or assembly of garden furniture and equipment including, but not limited to, wardrobes, gym equipment, sheds, greenhouses, garden shelters, outdoor play equipment and satellite dishes, or moving paving slabs, planters and the like; 

3.1.3. moving items from a loft unless properly lit and floored and safe access is provided; 

3.1.4. disconnecting, reconnecting, dismantling or reassembling any appliances, fixtures, fittings or equipment; 

3.1.5. taking up or removal of fitted floor coverings; 

3.1.6. the movement of any item or items which our staff reasonably believe they cannot move safely, whether due to its nature or its position. 

3.1.7. In regards to Grandfather Clocks and Piano, we will remove these items however you may need to get them re–tuned after which you will need to arrange yourself. 

3.1.8. Reassembling wardrobes and gym equipment 

3.2. You are recommended to make arrangements for any such work to be provided for separately. 

4. Your Responsibilities 

You must: 

4.1.1. declare in writing to us the value of the goods being removed and/or stored over £250 (unless you elect for our liability to be limited to £50 per item as set out in Clause 8.1); 

4.1.2. obtain at your own expense all permissions, consents, licences, permits or customs documents required for the removal of the goods; 

4.1.3. be present, either personally, or through an authorised representative, during the collection and delivery process; 

4.1.4. prepare and stabilise all appliances unless agreed with us. Please note we do not disconnect/connect electrical items, lighting or gas appliances.

4.1.5. take reasonable precautions to prevent the unauthorised removal of goods not belonging to you and check to ensure that your goods are duly removed; 

4.1.6. empty, defrost and clean refrigerators and freezing equipment; 

4.2. In addition you must provide us with contact details during the removal process including transit and/or storage of goods to the point of delivery. 

4.3. We will not be liable for any loss, damage, cost or additional expense that may occur as a result of your failure to fulfil these obligations unless by reason of our own negligence or breach of contract. 

5. Ownership of Goods 

5.1. You confirm to us that the goods being removed are your property or that you have the authority of the owner to enter into this contract in relation to the removal of the goods and the storage thereof. 

5.2. You undertake to indemnify us for any claims and keep us indemnified against any claims resulting from any breach by you of Clause (5.1.)

5.3. If at any time during the term of this agreement, another person has or obtains an interest in the goods you must advise us of their name and address in writing immediately. 

6. Excluded Goods 

6.1. Unless previously agreed by us in writing by a director, the following items are excluded from this contract and will not be removed and must not be submitted for store; 

6.1.1. prohibited, stolen goods, drugs, pornographic material, potentially dangerous, damaging or explosive items, aerosols, paints (unless sealed) and firearms and ammunition; 

6.1.2. jewellery, watches, trinkets, precious stones or metals, money, deeds, securities, stamps, coins or goods or collections of any similar kind.

6.1.3. any goods likely to encourage vermin or other pests or to cause infestation or contamination; 

6.1.4. perishable items and/or those requiring a controlled environment or refrigerated or frozen food or drink; 

6.1.5. any plants or animals, including but not limited to, birds, fish, reptiles or amphibians; 

6.1.6. goods requiring any licence or government consent for export or import or any movement contemplated within the removal. 

6.2. If we do agree to remove any such goods we will not accept any liability for loss or damage unless we are negligent or in breach of contract.

If you submit any such goods without our knowledge we will make them available for your collection and if you do not collect such goods within a reasonable time we reserve the right to take further steps in relation to the disposal of any such goods.

You must indemnify us against any additional charges, expenses, damages, costs or claims incurred by us as a result.

7. Payment 

7.1. You must pay our charges so that we have cleared funds on the day of the move. A deposit and completed acceptance form is needed to hold a date

7.2. Deposit is non–refundable within 2 days prior your move date. 

7.3. You must not withhold any part of the agreed price. 

7.4. We reserve the right to charge 5% interest on overdue amounts. 

7.5. Payment terms may only be varied with our written agreement in advance. 

8. Our Liability for Loss or Damage 

8.1. Our liability for negligence or breach of contract or otherwise under common law in relation to your goods will be assessed as a sum equivalent to the cost of their repair or replacement, taking into account the age and condition of the goods immediately prior to their loss or damage but always limited to the value declared to us under (4.1.1.) or £20,000 whichever is the least. If no such value is declared, or if you so elect, for the maximum amount of £50 per item. In this respect, an item is defined as any one article, suite, pair, set, complete case, package, carton or other container. These limits may affect the quotation.

8.2. We reserve the right to require photographic evidence of items prior the move. Without such evidence we can refuse your claim.

8.3. We are not liable on a “new for old” basis for any lost or damaged goods. 

8.4. We shall not be liable to the extent that loss or damage is caused or contributed to by moving goods under your express instructions, against our advice, and in a manner which is likely to cause damage. 

8.5. You must notify us as soon as reasonably possible of any damage to your premises or property other than goods submitted for removal and/or storage. 

8.6. If any damage is caused Daddy Removals will send an appointed representative by themselves to attempt to fix the damage 

9. Excluded Risks 

9.1. We are not liable for the following: 

9.1.1. Loss or damage to cars or other motor vehicles (except motorcycles and mopeds or the like) and/or, boats and/or caravans unless carried within a closed vehicle, or within a trailer specially constructed or adapted for the purpose, but including loading and unloading, and storage within a suitable building, where carried or stored as an incidental part of a domestic removal and/or storage contract.

9.1.2. Electrical and mechanical derangement unless shown to be as a result of physical external damage to the item concerned or as a result of fire, flood, collision or overturning of road vehicles or other conveyances. 

9.1.3. Breakage, scratching, denting, chipping, staining and tearing of items packed by you including trunks, suitcases and the like unless reasonably attributable to physical damage to such items caused by collision or overturning of road vehicles or other conveyances. This policy shall also exclude claims for missing items unless a valued list of contents is supplied by you to us prior to the commencement of transit and such list approved by us.

9.1.4. Loss or damage which occurs prior to collection or packing by us or after delivery or unpacking by us. 

9.1.5. Loss or damage to jewellery, watches, trinkets, precious stones, precious metals, coins, money, deeds, bonds, securities and stamps or collections of similar kind. 

9.1.6. Loss or damage caused by wear and tear, gradual deterioration, warping or shrinkage, moth and/or vermin unless it can reasonably be demonstrated that such loss or damage arose as a result of our actions or failings of those of our subcontractors, agents or servants. 

9.1.7. Any consequential loss. 

9.1.8. Loss or damage to refrigerated or frozen food and/or drink, plants, house plants, brittle objects, items with inherent defects howsoever caused and/or goods likely to encourage vermin or other pests or to cause infection. 

9.1.9. Prohibited or stolen goods, drugs, potentially dangerous, damaging or explosive items including gas bottles, aerosols, paints, firearms and ammunition.

9.1.10. Animals and their cages or tanks including pets, birds or fish. 

9.1.11. Mysterious disappearance of customers goods in transit or in store unless evidence can be provided to prove beyond all reasonable doubt that the loss is solely attributable to the dishonesty or connivance of our employees. 

9.2. None of our employees will incur any separate liability to you. 

9.3. If the value of your goods in store are, at the time of loss or damage, collectively of greater value than the value declared, then you will bear the equivalent proportion of the claim in the same ratio as the actual value exceeds the declared value. 

9.4. Our liability is limited to the reasonable cost of repair and no claim will be considered in respect of any depreciation in value of any item as a result of such repair. 

9.5. Where any item consists of items in a pair or set, we will not pay more than the value of any particular part or parts which may be 

lost or damaged, without reference to any special value which such part or parts may have as part of a pair or set, nor more than a proportionate part of the declared value of the pair or set. 

10. Delays in Transit 

10.1. Unless specifically agreed all arrival and departure times are estimates only. 

10.2. If a specific timetable is agreed in writing between us and any delay within our reasonable control occurs we will pay your reasonable 

expenses resulting from our failure to keep to the agreed written timetable. If through no fault of ours we are unable to deliver your goods and take them into storage then any additional storage charges and delivery charges incurred as a result will be at your expense. 

11. Time Limit for Making Claims 

You must notify us of any loss or damage within 7 days of the collection of goods by you or their delivery by us to their destination unless we agree to an extension of this time limit. If you fail to make a notification to us of such loss or damage we will not be liable. Day one of seven is to start on the day of the move. 

12. Withholding or Disposal of the Goods 

We have a right to withhold and/or ultimately dispose of some or all of the goods until you have paid all our charges and any other payments due under this or any other agreement between us. These may include any charges which we have paid out on your behalf. While we hold the goods you will be liable to pay all storage charges and other costs incurred by us as a result of withholding your goods and these Terms and Conditions will continue to apply. 

13. Storage Charges 

13.1. We may change our storage charges and you will be given one months notice of any such change in advance in writing. 

13.1.1. We reserve the right: To refuse to store or to terminate storage at anytime at our discretion, to remove goods and re–let the container where payment is more than 14 days overdue. To totally dispose of goods by whatever means, where payment is more than 1 month overdue, unless you have made contact to settle the account. 

13.1.2. We will move you out of storage after completion/when you have the keys. 

13.1.3. When leaving storage we will charge to the nearest half-month or a full month, 

13.1.4. Please note putting damp items into storage can create condensation, please ensure all stored items are dry. 

13.1.5. We will store plants however we do not take responsibility for the upkeep. 

14. Applicable Law 

These Terms and Conditions are subject to the Law of England and Wales. 

15. Whole Agreement 

These Terms and Conditions together with our quotation form the whole agreement between us and all other correspondence or oral discussions or representations are excluded. 

16. Termination 

We may terminate your storage contract with one months notice in writing. If you wish to terminate this agreement while your goods are in storage you must give at least 10 working days notice in writing. You remain liable for charges for storage up to the date of release of the goods to you.

17. Using your personal information 

We collect information about you to be able to provide you with our removal and/or storage services. This information includes your personal data (“your data“), and we process your data in accordance with the General Data Protection Regulation and all associated laws.

Your data will be used to provide you with our removal and/or storage services, process payments, communicate with you, and generally maintain your account with us to comply with our legal obligations and our legitimate business interests. We may share your data with, and obtain information about you from, credit reference or fraud prevention agencies (including Police, Counter Terrorism and Customs and Excise) or any trade association that we may be a member of from time to time.

If your goods suffer loss or damage during the removal and/or storage contract then we may also pass your details on to our insurers for the purposes of processing any claim. 

We may share your data with, and obtain information about you from, credit reference or fraud prevention agencies (including Police, Counter Terrorism and Customs and Excise) or any trade association that we may be a member of from time to time. If your goods suffer loss or damage during the removal and/or storage contract then we may also pass your details on to our insurers for the purposes of processing any claim. 

We will release your data and other account details at any time if we consider in our sole discretion that such release is appropriate to comply with the law, to enforce these terms and conditions or for fraud protection, crime prevention and/or detection purposes or to protect the safety of any person. 

If we sell or buy any business or assets, we may disclose your data and account details to the prospective seller or buyer of such business or assets. If our business or substantially all of our assets are acquired by a third party, your data and account details will be one of the transferred assets. 

You have the right to request a copy of the information that we hold about you, to request that inaccurate data is rectified, to restrict how data is used and in certain circumstances to have data deleted. Please e–mail or write to us at the address provided on these terms and conditions should you wish to request for any of the above to be actioned.